Return Policy

Cancellation

We accept cancellation of orders before product production. If the order is cancelled, you will receive a full refund. If the product has already been completed, we cannot cancel the order.

Returns (if applicable)

1.  We accept returns of physical products. Customers have the right to apply for a return within 14 days after receiving the product. To meet the return criteria, your item must be unused and in the same condition as it was received. It must also be in its original packaging. To complete the return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer. Customers only need to pay the shipping fee (including returns) once at most; Returns are not subject to replenishment fees charged to consumers.
2. We will send you a receipt notification via email for virtual product orders related to software, websites, live streaming, games, and other service types if you are not satisfied with the service or request a refund. We will also notify you of the approval or rejection of the refund. If approved, your refund will be processed within a certain number of days and automatically credited to your credit card or original payment method.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address.

Email: dfservicehome@gmail.com

HONG KONG KaiFeng Group Trading Co，Limited

RM12, 20/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KOONG