Shipping policy – TooFong

Purchase eligibility

To shop in TooFong, the following conditions must be met:

Age 18 or above

Hold a valid credit card or transfer card accepted by TooFun as a payment method and issued by a licensed bank.

Ensure that the personal and payment information you provide is valid and correct (including email address, real name, phone number, billing information, and other information required by this website)

By ordering goods or virtual services on this website, you authorize TooFong to charge a fee equal to the total order amount to your credit/debit card account. You also explicitly authorize us to use the personal information you provide for appropriate anti fraud checks, such as credit checks, and to transmit or obtain information about you to or from third parties when necessary. Third parties include but are not limited to credit reference agencies or anti fraud agencies, which may store relevant information.

Product Description

TooFong will make every effort to ensure that the content and product descriptions on this website are accurate and complete. However, we do not guarantee that the content and product description are accurate, complete, up-to-date, and error free. If you feel that the products provided by TooFong do not match the description, please contact us.

All ordered goods or virtual services are affected by the supply situation of the warehouse or development technicians and the confirmation of the ordering price. The items in the shopping basket are not reserved and may be purchased by other customers.

Price

The prices indicated on this website are in US dollars. Unless there is a clear error, acceptance of your order means that you agree to pay the price displayed on this website. We make every effort to ensure that all prices displayed on this website are accurate, but we cannot guarantee that all prices are correct and reserve the right to correct any errors. If we find that the price of any product you have ordered is incorrect, we will notify you as soon as possible, and you can choose to reconfirm or cancel the order at that time. If we are unable to contact you, we will treat the order as a cancellation.

If your credit card/transfer card is not a US dollar account, the final fee will be calculated by your issuing bank in the currency of your account based on the applicable exchange rate on the day of transaction processing.

payment

We accept payments from customers using Visa, MasterCard, and transfer cards.

If you use the above credit card/transfer card and online payment methods, it means that you confirm that you are the holder of the credit card/transfer card or transfer card, or have been authorized by the holder to use it. If your credit/debit card issuing institution refuses to authorize payment to TooFun, we will not be responsible for any delay or suspension of delivery.

Our transaction process complies with strict international security standards set by the payment card industry, providing you with a safe and secure shopping experience. If you have registered an account on this website and decided to store your credit card information with our company, your information will be fully encrypted, used only for processing the transactions you want to make, and securely stored in our system. Without our negligence, we are not responsible for any losses that you may suffer if any third party obtains the information you provide while using our services without authorization.

Accept orders

When you enter your personal information, payment details, and submit the order, we will send you an email to confirm receipt of the order. This email only confirms receipt of the order and does not represent acceptance of the order. When we send you an email confirming that the goods have been shipped, it means that your order has been accepted and your contract with TooFong has been completed

Virtual service orders

The virtual products sold in the store will be sent to your email within 30 minutes after you place your order. The email contains a link to download the product, so you can install and activate it as soon as possible. Your special requirements for custom development are software or website orders. According to your order requirements, it will take 3-7 days to complete the development and installation. After completion, you need to install or log in to the website address for inspection and acceptance. Software website products are virtual products sent via email or deployed directly, without the need for logistics and delivery. They provide more efficient services while saving you time and logistics costs.

transport

When you place an order on TooFong, you will be informed of an expected delivery time. The TooFong team will do their best to complete the delivery within the expected time, but cannot guarantee that the goods will be delivered to you within the expected time.

TooFong provides services for each order during the shipping process until the goods are delivered to you or picked up. When extracting physical goods, you need to sign a product receipt confirmation. After signing, you begin to take responsibility for the goods. (Virtual service type products will be delivered via email or according to the delivery method agreed upon by both parties) If the recipient or extractor is not the original buyer, or if a gift is delivered, it means that you accept the signature confirmation of the above-mentioned person as evidence of delivery and acknowledge that TooFun has completed your order, while accepting the relevant transfer of responsibility. TooFong reserves the right to update its delivery policy at its own discretion without prior notice.

complaint

We have a complaint handling procedure that allows for immediate resolution of any disputes that arise. If you have any complaints or opinions related to the order, please contact our customer service team：

Email: dfservicehome@gmail.com

HONG KONG KaiFeng Group Trading Co，Limited

RM12, 20/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KOONG